Cancellation Rights

• You may cancel any job at any time. If work has already commenced, then you will be invoiced for time and materials up to that point.
• If specialist fixtures, fittings or materials have been ordered and/or received then their return may be subject to a restocking fee imposed on us by our suppliers.
• Goods already delivered to site remain the property of D&T Electrical Services and will need to either be returned complete in unopened and undamaged packaging or paid for in full.
• Design, surveying, inspection, testing or planning work, where already completed, may be charged for.

Warranty

• Workmanship and any non-consumable materials supplied by D&T Electrical Services are covered by a no quibble 12-month guarantee. This guarantee is not insurance backed but is provided as goodwill.
• Work notified through NAPIT is warrantied via their insurance. More information can be provided upon request.
• Claims under any warranty or guarantee must be made immediately. Warranty/guarantee claims are dated from when the notification is received by D&T Electrical Services
• Where the warranty or guarantee has expired, claims cannot be backdated. Filing a warranty/guarantee claim two months after expiration but saying the problem occurred ‘three months ago’ will not be acceptable.
• Non-payment in full of any invoice relating to a written scope of works or booked job will forfeit any warranty responsibility on behalf of D&T Electrical Services.
• Tamper seals, where fitted, will void the terms of the 12-month guarantee if found to be broken.
• The 12-month guarantee does not cover wear & tear, accidental or malicious damage or consumable parts apart from long-life light bulbs such as LED or fluorescent technologies.
• The 12-month guarantee is provided as goodwill and is not insurance backed.
• Invoices not settled in full within 14 days of issue will forfeit the extended warranty leaving a materials-only guarantee valid for 12-months from the date of invoice. Your statutory rights are not affected.

Complaints and Alternative Dispute Resolution

Informal procedure

• Stage 1 - Notification
  If the complaint is in regard to the quality of workmanship or supplied goods then a claim can be made under my guarantee and we will make every effort to put it right quickly and to your satisfaction, however if the guarantee doesn’t apply, or if you want to pursue a complaint regardless of the guarantee, then you should detail the issue to us in writing in the first instance.
• Stage 2 - Logging and investigation
  ‍Upon receiving the complaint, it will be placed in the complaints file and an acknowledgement letter will be sent to you. An investigation will be performed within one week with a site visit if necessary.
• Stage 3 - Closure
  If the complaint is deemed to be justified, then remedial action or compensation along with timescales for resolution will be agreed in writing between all parties and signed off. Once the agreed remedial work or compensation has been completed, a letter will be sent to confirm the closure of the complaint and the complaints file will be updated accordingly.
  
  If the complaint is deemed to be unjustified then a letter explaining the reasons for rejecting it will be sent and the complaints file updated to show the complaint has been closed.
  Make a Complaint

Formal escalation

Health and Safety

Terms and Conditions